At ZéFir, we are committed to protecting your personal information and respecting your privacy.
This page describes what personal data we collect, how we use it, and how we keep your personal information secure.
ZéFir Site
By accessing or using this website and our services (Platform Services), you agree to this Privacy Policy, which explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
We take the collection and protection of your personal data seriously. If you have any questions, please contact us at:
📧 [email protected]
What Types of Personal Information Do We Collect?
Personal information we collect depends on how you use our Platform Services and whether you register with us. Generally, we may collect:
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Name
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Email address
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Postal address
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Contact number(s)
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Country of residence
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Age and gender
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Organisation you work for (if applicable)
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Other information necessary to deliver our services to you
We collect this information directly when you:
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Contact us
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Register for an account or newsletter
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Participate in surveys or feedback forms
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Make purchases or bookings through our website
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Communicate with us via phone, email, SMS, or social media
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Use features of our Platform Services
We may also require payment information (e.g. credit/debit card details) to process orders.
Anonymous Use
You may choose to remain anonymous or use a pseudonym when browsing our website. However, to access certain services—such as making a purchase or booking an appointment—we will need specific personal details. If you choose not to provide required information, we may not be able to fulfil your request or provide the service.
How Do We Use Your Personal Information?
We use your personal information to:
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Register your account and manage user profiles
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Provide services and fulfil product orders
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Process payments securely
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Offer support and customer service
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Improve and personalise your experience with ZéFir
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Conduct marketing, promotions, and surveys
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Send you email updates and offers (only with your consent or where there is a legitimate interest)
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Respond to queries or complaints
All marketing emails will clearly identify us and include an option to unsubscribe.
Where Do We Store Your Personal Information?
Your personal data is securely stored on servers operated by our third-party data hosting service providers. While our primary hosting partners may be located in Singapore, they may also store data in other jurisdictions, such as the United States or the European Union.
By using our Platform Services, you consent to:
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The transfer of your data outside Singapore for hosting and processing purposes
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Our third-party providers storing data in foreign jurisdictions
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Waiving certain provisions requiring data to remain exclusively within Singapore, where this is done in accordance with PDPA safeguards
We review all service providers to ensure alignment with industry security standards and regulatory requirements.
How Can You Access or Update Your Personal Information?
You have the right under the PDPA to access and correct your personal information.
To request access or corrections, please email us at:
📧 [email protected]
Once we verify your identity, we will respond within a reasonable timeframe (typically within 30 days). A nominal administrative fee may apply for complex or time-intensive requests, but we will notify you of any such fees in advance.
In limited cases where permitted under the PDPA (e.g. if access would compromise the privacy of another individual), we may deny your request and provide an explanation.
Statement
By using our website and services, you agree to the terms outlined in this Privacy Policy and our commitment to protecting your personal information in accordance with Singapore law.
